Aladin Slot Privacy Policy – Malaysian Player Data Protection

Welcome to the page Aladin Slot Privacy Policy. This document sets out in detail how Aladin Slot ("we", "platform") collect, process, store, and protect your personal information ("Player", "User", "you") when you use our online casino platform in Malaysia.

This Privacy Policy applies to all users of the Aladin Slot platform, including website visitors, registered members, and former members. It covers all your interactions with us – whether through the website, mobile app, live chat customer support, email, or any other communication channel we provide.

Aladin Slot operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and we take our data protection responsibilities seriously. By registering for or using our services, you agree to the terms of this Privacy Policy.

Aladin Slot collects personal data from various sources in order to provide Malaysian players with a comprehensive and secure service. Below is a summary of the types of data we collect and the purposes for which they are used:

We do not collect sensitive data such as medical information, religious beliefs, or biometric data unless required by applicable Malaysian law. We collect only what is necessary for the stated purposes – nothing more, nothing less.

Aladin Slot uses collected personal data solely for legitimate and transparent purposes. Below is a full list of the ways in which your data is used on our platform:

• Account Management: Creating, verifying, and maintaining your player account at Aladin Slot.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks), as well as withdrawals in Malaysian Ringgit (RM).
• Identity Verification (KYC): Meeting the anti-money laundering (AML) and counter-terrorism financing (CFT) legal requirements mandated in Malaysia.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance via live chat, email, and other channels.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity that could compromise player security.
• Service Improvement: Analysing usage patterns to enhance your experience across slots, live casino, blackjack, jackpot, and other games at Aladin Slot.
• Marketing Communications: Sending you promotional information, bonus offers, and platform updates – only with your consent. You can unsubscribe at any time.
• Legal Compliance: Fulfilling regulatory obligations, court orders, or valid requests from Malaysian authorities.

Aladin Slot understands that data sharing is a sensitive matter for Malaysian players. We only share your personal data in limited, legitimate circumstances as outlined below:

• Payment Service Providers: Required transaction information is shared with Malaysian local e-wallet providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and FPX partner banks solely for the purpose of processing your deposits and withdrawals.
• Game Software Providers: Minimal technical data is shared with casino software providers (e.g. Pragmatic Play, Microgaming) to ensure smooth gameplay on the Aladin Slot platform.
• KYC Service Providers: Identity information is shared with approved third-party identity verification providers to fulfil Malaysia's AML/CFT obligations.
• Malaysian Authorities: We will disclose data where required by Malaysian law, court order, or a valid request from a law enforcement agency.
• Business Transfer: In the event of a merger, acquisition, or asset sale, player data may be transferred to the successor entity — however, players will be notified in advance.

Aladin Slot will not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes without your explicit consent.

Protecting the personal data of Malaysian players is a core responsibility of Aladin Slot. We implement multiple layers of technical and organisational security to ensure your information remains safe at all times:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and Aladin Slot's servers is encrypted using industry-standard security protocols.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of protection to their account.
• Internal Access Controls: Only authorised Aladin Slot staff may access player data, and all such access is logged and continuously monitored.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and address system vulnerabilities.
• Encrypted Data Storage: Sensitive data such as financial information is stored in encrypted format on protected, isolated servers.
• Incident Response Plan: We have clear procedures in place for handling any data breaches, including notifying affected players within the timeframe stipulated by the PDPA.

While Aladin Slot takes all reasonable precautions, no security system can guarantee 100% protection against every cyber threat. We encourage players to take their own steps as well, such as using strong passwords and keeping login credentials confidential.

The Aladin Slot platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the Aladin Slot platform to help us improve performance and the overall gaming experience.
• Functional Cookies: Saving your preferences such as language selection and account settings for a more convenient experience on return visits.
• Analytics Cookies: Helping us understand aggregated, anonymised usage patterns for platform improvement purposes.

You can manage cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the Aladin Slot platform. Continued use of our platform constitutes your consent to the use of cookies as described above.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Aladin Slot:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
• Right to Correction: You have the right to request the correction of any personal data that is inaccurate, outdated, or incomplete. You may also update your profile information directly through your Aladin Slot account settings.
• Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time; however, this may require the closure of your account.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time by contacting us.
• Right to Erasure: In certain circumstances permitted by law, you may request the deletion of your personal data from our systems.
• Right to Complain: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner.

Aladin Slot retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration that your account remains active on Aladin Slot.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysia's tax and anti-money laundering legal requirements.
• KYC (Identity Verification) Data: Retained for a minimum of 5 years after the business relationship ends, in accordance with Malaysia's PDPA and AML requirements.
• Closed Account Data: Upon account closure, data not required to be retained by law will be deleted or anonymised within 90 days.
• Communication Logs: Customer support conversation records are retained for 2 years for complaint resolution purposes.

When personal data is no longer required, Aladin Slot will ensure its secure and permanent deletion or anonymisation using industry-recognised methods to prevent any possibility of recovery.

Aladin Slot is a platform intended exclusively for individuals who are of age 18 years and above. We do not knowingly collect, process, or store personal data from individuals who are under age.

Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered on the Aladin Slot platform are urged to contact us immediately at support@aladinslot.click.

In certain circumstances, your personal data may be transferred to or processed in countries outside Malaysia — for example, by international game software providers or cloud server infrastructure. When such transfers occur, Aladin Slot ensures:

• The destination country provides a level of data protection equivalent to or greater than that required under Malaysia's PDPA.
• Legally binding data transfer agreements have been established with all recipients, incorporating internationally recognised standard data protection clauses.
• Appropriate technical and organisational safeguards are applied to protect your data throughout the transfer process.

Aladin Slot prioritises working with service providers based in Malaysia or the Asia-Pacific region to minimise unnecessary international data transfers.

Aladin Slot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable Malaysian legal requirements, or the technologies we use. You will be notified of any material changes through:

• A prominent notice on the Aladin Slot platform homepage.
• A notification email sent to the address registered to your account.
• An in-app notification during your next login session.

The "Last Updated" date shown at the top of this page will always reflect the latest version of the Privacy Policy in force. Your continued use of the Aladin Slot platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Aladin Slot handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: support@aladinslot.click
• Live Chat: Available 24/7 on the Aladin Slot platform
• Response Time: We are committed to responding to all privacy-related enquiries within 14 business days.

You also have the right to lodge a complaint directly with the Personal Data Protection Commissioner of Malaysia if you are dissatisfied with our response. Further information on how to lodge a complaint is available on the official website of the Department of Personal Data Protection Malaysia.